wh88 Privacy
Policy

wh88 is an online cricket betting and casino platform operating at wh88.cam and serving registered players across Pakistan, including users in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, Quetta, and all other cities and regions throughout the country. wh88 operates under international gaming licensing standards and is committed to maintaining the highest standards of data protection and user privacy.

For the purposes of this Privacy Policy, wh88 acts as the data controller in respect of all personal data collected through the wh88 platform. This means wh88 is responsible for determining the purposes and means by which your personal data is processed.

wh88 collects personal data from users through several channels, including during the account registration process, through your ongoing use of the platform, via payment transactions, and through interactions with our customer support team. The categories of personal data wh88 may collect are set out below.

wh88 does not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification, age verification, and compliance with applicable anti-money laundering obligations. Where you voluntarily provide additional information to the wh88 support team, that information may also be stored in connection with your account record.

wh88 processes your personal data only for legitimate, specified purposes. We do not sell your personal data to third parties for their own marketing purposes under any circumstances. The primary purposes for which wh88 uses your personal data are as follows:

• Account Registration and Management: To create, maintain, and administer your wh88 account, verify your identity and age, and ensure compliance with our eligibility requirements including the 21+ age restriction.
• Service Delivery: To provide you with access to cricket betting markets, live casino games, slot games, PSL betting, and all other wh88 platform features you have requested.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, verify transaction authenticity, and maintain accurate financial records in PKR.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, match-fixing, and other prohibited conduct on the wh88 platform.
• Regulatory Compliance: To fulfil wh88's obligations under applicable anti-money laundering regulations, gaming licensing conditions, and any lawful requests from competent authorities.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat or email, and to maintain records of those interactions for quality and training purposes.
• Responsible Gaming: To monitor gambling behaviour patterns, identify users who may be at risk of problem gambling, and to administer self-exclusion, deposit limit, and cool-off requests in accordance with our Responsible Gaming obligations.
• Platform Improvement: To analyse usage data in aggregated, anonymised form to understand how users interact with the wh88 platform and to improve the quality, performance, and relevance of our services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications and have not subsequently withdrawn that consent.

wh88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and wh88 – specifically, the Terms and Conditions you accepted upon registration. This covers account management, service delivery, and payment processing.
• Legal Obligation: Processing that is required for wh88 to comply with its legal and regulatory obligations, including anti-money laundering checks, age verification, and responses to lawful authority requests.
• Legitimate Interests: Processing that is necessary for wh88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing that is based on your freely given, informed, and specific consent – primarily in the context of direct marketing communications. You may withdraw your consent at any time without detriment to your account status.

Where wh88 relies on legitimate interests as its legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental privacy rights. If you have concerns about any specific processing activity, please contact the wh88 support team.

wh88 does not sell, rent, or trade your personal data to any third party for commercial purposes. wh88 may share your personal data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations in Pakistan.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist wh88 in verifying your identity, age, and the source of your funds.
• Technology and Platform Partners: Software providers, game content suppliers, and cloud infrastructure providers who support the operation of the wh88 platform under strict data processing agreements with wh88.
• Regulatory and Law Enforcement Authorities: Government bodies, law enforcement agencies, or licensing regulators where wh88 is under a legal obligation to disclose your data or where such disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional duties of confidentiality.

The wh88 platform uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, analyse usage patterns, and support fraud prevention activities. Cookies are small data files stored on your device when you visit a website.

wh88 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the wh88 platform to function correctly. They include session management cookies that keep you logged in during your betting session. These cookies cannot be disabled without preventing the platform from functioning.
• Functional Cookies: These cookies remember your preferences such as language settings, display options, and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how users navigate the wh88 platform. The information helps wh88 improve the platform's performance and user experience. No personally identifiable information is shared with analytics providers in identifiable form.
• Security Cookies: These cookies assist wh88's fraud detection and platform security systems by helping to identify unusual or suspicious activity patterns associated with your session.

You may control cookie settings through your browser's privacy preferences. Please note that disabling certain categories of cookies may impair your ability to use some features of the wh88 platform. wh88 does not use cookies to serve third-party advertising.

wh88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with your wh88 account is retained for the full duration that your account remains open and active on the platform.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years following the date of the transaction in accordance with standard anti-money laundering record-keeping requirements.
• KYC and Verification Documents: Identity verification documents are retained for a minimum of five years following the closure of your account or the date of the last transaction, whichever is later.
• Customer Support Records: Live chat transcripts and email correspondence are retained for a minimum of two years following the date of the interaction.
• Closed Account Data: Upon voluntary account closure, wh88 retains a limited record of your account details and transaction history for the periods specified above to comply with legal obligations, even after the account is no longer active.

Where wh88 no longer has a legal or legitimate business reason to retain your personal data, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

wh88 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the wh88 platform.
• Encryption of sensitive data fields at rest within wh88's database infrastructure.
• Strict internal access controls ensuring that personal data is accessible only to wh88 staff who require it for a specific, authorised purpose.
• Regular security assessments, penetration testing, and vulnerability scanning of the wh88 platform and its underlying infrastructure.
• Multi-factor authentication options for wh88 account login to reduce the risk of unauthorised account access.
• Secure, segregated storage environments for KYC documentation and financial records.

In the event of a data security incident that poses a risk to your rights and freedoms, wh88 will notify affected users and relevant authorities in accordance with its obligations under applicable data protection regulations.

As a user of the wh88 platform, you hold the following rights in relation to your personal data. wh88 is committed to facilitating the exercise of these rights promptly and without undue restriction:

• Right of Access: You have the right to request a copy of the personal data wh88 holds about you, along with information about how that data is processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that wh88 holds about you.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to wh88's legal obligations to retain certain records for specified minimum periods.
• Right to Restriction of Processing: You have the right to request that wh88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where wh88 relies on legitimate interests as its legal basis, and where you believe your interests override those of wh88.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the wh88 support team via live chat or by email at [email protected]. wh88 will respond to all valid data subject requests within a reasonable timeframe. wh88 may need to verify your identity before processing your request to protect against unauthorised data access.

wh88 employs age verification procedures at the point of registration and reserves the right to request documentary proof of age at any time during the account lifecycle. Parents and guardians who believe their child may have registered a wh88 account should contact the support team immediately at [email protected] so that the account can be investigated and closed without delay.

wh88 strongly recommends that parents and guardians in Pakistan make use of parental control software to restrict minors' access to online gambling platforms. Responsibility for preventing underage access to gambling services is shared between platform operators, parents, guardians, and the broader community.

wh88 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes to this Privacy Policy may be made to reflect updates in applicable data protection law, changes in wh88's data processing activities, or improvements to our privacy practices.

Where wh88 makes a material change to this Privacy Policy that significantly affects how your personal data is processed, we will notify registered users via the email address associated with their wh88 account prior to the change taking effect, or by displaying a prominent notice on the wh88 platform. For non-material updates, the revised Privacy Policy will be published on this page with an updated "Last Updated" date.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way wh88 handles your personal data, please do not hesitate to get in touch with the wh88 data protection team. Our Pakistani support agents are available in both English and Urdu, 24 hours a day, 7 days a week via the live chat feature on the wh88 platform.

For written privacy-related correspondence, please contact us at:

wh88 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with wh88's response to your privacy inquiry, you may have the right to escalate the matter to the relevant data protection or gaming regulatory authority applicable under wh88's international licensing jurisdiction.